Contact information

TorchandTip.com is a trade name of 2846731 Alberta Inc., a corporation
incorporated under the laws of the Province of Alberta, Canada.

Legal entity: 2846731 Alberta Inc.
Business Number: 757292974
GST/HST Registration: 757292974 RT0001

Email: office@torchandtip.com
Phone: 403-462-6534
Mail: TorchandTip.com, PO Box 304, Bragg Creek, AB T0L 0K0, Canada

Hours of operation

Monday to Friday, 8:00 am to 5:00 pm Mountain Time. We are closed
Saturdays, Sundays, and Canadian statutory holidays.

Response times

Email is the fastest way to reach us. We answer emails sent to
office@torchandtip.com within one business day. Phone calls received
outside business hours are returned the next business day.

Order enquiries

For questions about an existing order, include your order number in your
email or have it ready when you call. Returns and refunds are handled
under our Refund Policy; shipping timelines and carriers are set out in
our Shipping Policy.

Part selection and fitment

If you are unsure which consumable fits your torch or gun, email us the
machine make, model, and amperage, or the OEM part number you are
replacing, and we will confirm the correct part before you order.
Cross-reference information on this site is provided to assist part
selection and is subject to the terms in our Legal Notice.