Refund policy
Last updated: August 19, 2026
Torchandtip.com is committed to your satisfaction. If you are not entirely satisfied with your purchase, you have 30 days from the date of delivery to return or exchange eligible products. This policy applies to the original purchaser and is non-transferable.
Return Authorization Required
All returns and exchanges must be authorized before shipping. Contact us at customerservice@torchandtip.com to request a Return Authorization. Product returned without prior authorization may be refused or delayed. We will provide return instructions once your request is approved.
Return & Exchange Conditions
To be eligible, the following must be met:
- The product is returned in its original packaging and in like-new, resalable condition.
- Proof of purchase (receipt or order confirmation) is provided.
- The return is authorized and shipped within 30 days from the date of delivery.
Non-Returnable Items
The following are final sale and cannot be returned or exchanged:
- Special-order and custom-ordered products, including equipment ordered specifically for your purchase.
- Opened or partially-used consumables (tips, electrodes, nozzles, and similar).
- Products not in original packaging or not in like-new, resalable condition.
- Products without valid proof of purchase.
- Products returned or shipped after the 30-day period.
Restocking Fee
Returns of stocked items in resalable condition may be subject to a restocking fee, deducted from your refund. Products fulfilled directly from our supplier are subject to a restocking fee of up to 20%, reflecting the fee charged to us by the supplier. No restocking fee applies where the return is the result of our error or a defective product.
Defective, Damaged, or Incorrect Items
If a product arrives defective, damaged, or incorrect, contact us at customerservice@torchandtip.com within 5 business days of delivery. We will arrange return or replacement at no cost to you, including return shipping. This is separate from change-of-mind returns.
For freight damage visible at the time of delivery — dented boxes, crushed packaging, or pallet damage — note it on the carrier's delivery receipt before signing and report it to shipping@torchandtip.com. See our Shipping Policy for carrier claim procedures.
Warranty
Welding equipment and torches may carry a manufacturer's warranty. Warranty claims — product failures occurring after delivery through normal use — are handled under the manufacturer's warranty terms, not as returns. Contact us and we will direct you to the appropriate warranty process.
Return Shipping Costs
For change-of-mind returns and exchanges, return shipping is the customer's responsibility and is non-refundable. Where a return results from our error or a defective or damaged product, Torchandtip.com covers return shipping.
Refund Process
Once your return is received and inspected, we will email you regarding approval or rejection of your refund. Approved refunds are processed to the original method of payment. Please allow 7–10 business days for the refund to appear in your account. Original outbound shipping costs, including shipping absorbed by Torchandtip.com on free-shipping orders, are non-refundable and may be deducted from change-of-mind refunds.
Exchanges
To exchange a product for a different size or model, contact us and our team will assist in finding the right fit, subject to the same eligibility conditions above.
Return Decision Rights
Torchandtip.com evaluates each return individually and makes final decisions regarding eligibility for return, exchange, or refund. This includes assessing the product's condition, compliance with these conditions, and validity of proof of purchase.
Limitation of Liability
Torchandtip.com shall not be liable for any indirect, special, incidental, or consequential damages resulting from the use or inability to use any product, even if advised of the possibility of such damages.
Your Legal Rights
This policy does not affect your statutory rights under applicable consumer protection laws in your jurisdiction.
How to Initiate a Return or Exchange
To start a return or exchange within the 30-day period, contact our Customer Service department at customerservice@torchandtip.com. We will provide instructions for returning or exchanging the product.